Refund and Shipping Policy

All Sales Are Final

Zytrion products and services are delivered immediately: GRID Full Reports, Implementation Kits and Sprints, the digital Enterprise in Motion Manual, and ZySign document credits. For that reason all sales are final, and we do not offer refunds except where the law requires or this policy says otherwise.

Before every purchase you are asked to agree to this policy and the Terms of Use. We keep a record of that agreement with your payment.

Charged in Error

If you see a duplicate charge or a charge you did not authorize, contact info@getzytrion.com within 14 days of the transaction. Once we confirm the error, we correct it to your original payment method.

ZySign Document Credits

ZySign credits follow the Document Credits section of the Terms of Use, including when a credit is returned to your account and what happens if ZySign is discontinued.

Printed Manual Shipping

• The Printed Edition ships to United States addresses only.
• Shipping is included in the price.
• Orders ship within 10 business days, and the tracking number is emailed to you when your copy ships.
• Please check your shipping address at checkout. The address you enter is where we send your copy.

Damaged, Misprinted or Lost Copies

1. Step 1

   Report

   Photos within 14 days of delivery

2. Step 2

   Authorize

   Return Authorization number in 2 business days

3. Step 3

   Replace

   New copy shipped free, with tracking

4. Step 4

   Credit

   Full credit if a replacement cannot ship

If your printed Manual arrives damaged or misprinted, we replace it through a Return Authorization:

1. Email info@getzytrion.com within 14 days of delivery with the email address on your order and photos of the damage and the packaging.
2. Within 2 business days we reply with a Return Authorization number.
3. We ship a replacement copy at no cost to you, with tracking. Keep the damaged copy unless we ask for it back. If we do, we send a prepaid return label.
4. If a replacement cannot ship within 10 business days, or the replacement also arrives damaged, we credit the full purchase price to your original payment method.

Lost in transit: if tracking has not moved for 10 business days, or the carrier reports your package lost, we reship your copy. If tracking shows delivered but you do not have it, tell us within 7 days and we open a claim with the carrier.

Returned packages: if a package comes back to us because of an address error at checkout, we reship it once at no charge after you confirm the correct address.

Before You Dispute a Charge

Please contact us first at info@getzytrion.com or 404-640-6009. We answer within 2 business days, and most questions are settled in a single reply.

Your Rights Under the Law

Nothing in this policy limits a right you have under the law that cannot be waived. This policy forms part of the Terms of Use. Zytrion Infrastructure Group, Inc., info@getzytrion.com, www.getzytrion.com.